Contact information

We love hearing from satisfied customers, but sometimes there's a problem that needs addressing. Here are several ways to quickly reach us. We typically respond within 24 hours at the latest.

Customer Support & Head Office Rich Pulse No. 3, 28/F EW International Tower, No. 120-124 Texaco Rd, Tsuen Wan, New Territories, Hong Kong SAR

Email: info@rich-pulse.com Response Time: We aim to respond to all inquiries within 24 hours.
Phone Number: +852 3585 7169

UK Return & Operational Center (For returns and logistics purposes only) Rich-Pulse Return Center 55 Highcroft Ave, Glasgow, G44 5RP, United Kingdom

Please contact our support team via email before sending any items to our UK warehouse.

Support: Monday to Friday, 9:00 am – 6:00 pm

Rich Pulse is an independent retailer, not affiliated with Xiaomi or Apple. Product names and trademarks belong to their respective owners.