Shipping policy
Shipping costs £10 on all orders
Sales tax Tax is calculated at checkout.
Order processing time Orders are typically processed within 1-3 business day after payment confirmation. Processing times may vary during peak or promotional periods, but we strive to ship your order promptly.
Delivery time for orders The estimated delivery time for standard shipping is 3 to 5 business days after order processing. Delivery times may vary depending on your location and unforeseen circumstances, such as weather delays or carrier issues.
Handling time (order processing): 1-3 days (Monday–Friday) Transit time (delivery): 3–5 business days (Monday–Friday) Order deadline: 4:00 PM
Total delivery time: 4–8 business days (handling + transit) Shipping areas: United Kingdom
Order tracking Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order by entering the tracking number on our website's tracking page.
Lost or damaged items If your item arrives damaged, please contact us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue quickly. If your package is lost in transit, contact us as soon as possible and we will work with the carrier to locate your package or send a replacement.
Order cancellation If we're unable to fulfil your order, we will cancel it and issue a refund. Once your order is in transit, we will not accept cancellations; however, you may return your product — please see our Return & Refund Policy.
Change of address If you entered your delivery address incorrectly or wish to change it, you have 12 hours from the time of order to contact us. Please reach out as soon as possible, as we cannot guarantee changes once processing has begun.
Contact us If you have any questions or concerns regarding our shipping policy, please contact our customer service at info@rich-pulse.com.
Our Contact Details
Rich Pulse
Registered Address: No. 3, 28/F EW International Tower, No. 120-124 Texaco Rd, Tsuen Wan, New Territories, Hong Kong SAR
UK Returns Address: 55 Highcroft Ave, Glasgow, G44 5RP, United Kingdom
Email: info@rich-pulse.com
Phone Number: +852 3585 7169
Support: Monday to Friday, 9:00 am – 6:00 pm (HKT)
Rich Pulse is an independent retailer, not affiliated with Xiaomi or Apple. Product names and trademarks belong to their respective owners.