Refund policy
United Kingdom Shipping 3–5 business days — £10.00
30-day return policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return to our ruturn location is Restocking fee- No cost
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging, including any brand seals. You'll also need the receipt or proof of purchase
To start a return, contact us at info@rich-pulse.com. Please note that returns will need to be sent to our UK Return & Operational Center: Rich-Pulse Return Center, 55 Highcroft Ave, Glasgow, G44 5RP, United Kingdom
Please contact our support team via email before sending any items to our UK warehouse — items sent back without first requesting a return will not be accepted.
If your return is accepted, we'll send you return instructions and the address to ship your package to.
You can always contact us for any return question at info@rich-pulse.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain items cannot be returned once the original manufacturer seal has been broken or the device has been activated/paired, due to the nature of electronics and data security. This includes devices that have been registered to an Apple ID, Mi Account, or paired via Bluetooth. We also do not accept returns on items showing signs of physical damage not present at delivery. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to process and post the refund.
If more than 20 business days have passed since we approved your return, please contact us at info@rich-pulse.com.
Rich Pulse is an online store specializing in consumer mobile technology, offering a curated range of smartphones and wireless audio accessories for everyday use.
Our product range includes global-version smartphones and true wireless earbuds, selected for build quality, performance, and reliable everyday use. We focus on offering genuine, ready-to-use devices that suit a wide range of budgets and needs.
Inspired by the fast pace of mobile technology and the demand for dependable, well-priced devices, Rich Pulse provides products that combine strong performance with straightforward, hassle-free shopping. Each item we list is chosen for its reliability, features, and value for money
Warranty note: Rich Pulse is an independent retailer and not an authorized service center for Xiaomi or Apple. Manufacturer warranty coverage, where applicable, is subject to the brand's own regional warranty terms; Rich Pulse additionally honors the return window above directly.
Our Contact Details
Rich Pulse
Registered Address: No. 3, 28/F EW International Tower, No. 120-124 Texaco Rd, Tsuen Wan, New Territories, Hong Kong SAR
UK Returns Address: 55 Highcroft Ave, Glasgow, G44 5RP, United Kingdom
Email: info@rich-pulse.com
Phone Number: +852 3585 7169
Support: Monday to Friday, 9:00 am – 6:00 pm (HKT)
Rich Pulse is an independent retailer, not affiliated with Xiaomi or Apple. Product names and trademarks belong to their respective owners.